Posts Tagged ‘Customer Service’
The Best Customer Relationship Management (CRM) and Content Management Systems (CMS) of 2015
When building a direct selling business, you typically face four main obstacles: creating content, building a following, tracking customer prospects and interactions, and creating positive customer interactions. You might wonder what the solution is. Your first step will be to find a tool that will help you to organize your ideas, purpose, and business activities.…
Read MoreTop Customer Service Apps
We know that, as a business owner, you want to connect with customers as often as possible, answer their questions, and resolve customer concerns using the web. The question is: how do you accomplish all three of those things without being tied to your desk? You need an app that can connect you with the…
Read MoreOrganized and Successful Call Center Management
If you want to manage a call center effectively, keep in mind one important truth about the call center industry: There will always be a consistent amount of employee turnaround. This unique aspect of call centers creates two primary needs that, as a manager, you must prepare for. You need a well crafted and organized…
Read MoreCustomer Retention – A Simplified Approach
Retention is definitely the buzz word for businesses today. Customer retention has business leaders’ attention and leaves many wondering how other businesses are approaching this seemingly complex business function. A web search of customer retention results in thousands of sites all with the real solutions for customer retention. Researchers, analysts, and consultants have developed multiple…
Read More11 Tips for Successful Customer Interactions in a Call Center
Your call center is usually the only direct contact that a representative has with your company. Is the call center leaving a good impression? Here are 11 tips you can use to improve customer interactions in your call center: Tip One: A successful call center must recruit and retain excellent problem solvers and communicators. Calls…
Read MoreIs the customer always right?
“Whenever you find yourself on the side of the majority, it is time to pause and reflect.” -Mark Twain In the early 1900s in London, Harry Gordon Selfridge famously commanded an employee in one of his department stores to simply “Give the lady what she wants!” That model of doing business falls easily under the…
Read MoreEffective Communication, Emotional Labor and MLMs
What do hairdressers, police officers, nurses, airline attendants, and 911 operators have in common with someone in direct sales? Each one works with a specific emotion. Hairdressers make more money when they listen and empathize with their clients. Police officers must be compassionate but firm. Nurses need to show compassion. Airline attendants must be calm…
Read More