SHARE
A Guide to Harnessing the Power of Your MLM Customers’ Testimonials
Do you routinely use customer testimonials to enhance your MLM sales presentations and strengthen your marketing material? When it comes to effective marketing and business development, a glowing endorsement from a customer is the gold standard.
Using testimonials is a great way to build credibility and develop rapport. In addition, customer endorsements are an effective Network Marketing sales tool when responding to a prospect’s objections. Nothing promotes credibility faster in the mind of a skeptical prospect than a heartfelt and sincerely written testimonial from a trusted third party source.
There are many ways to request a product or service testimonial from a customer, but as with most things, timing is everything. For example, don’t ask for a testimonial from a customer that you’re meeting for the first time, because you may appear overly aggressive.
The most effective testimonials are derived from three primary sources; positive comments received from verbal feedback, customer surveys, and thank you notes. If you take the time to nurture your key customer relationships and go the extra mile when rendering service, most of your customers will be happy to give you a strong testimonial endorsement if you ask them for it.
Here are some valuable considerations to help you get the maximum benefit from your Network Marketing customer testimonials:
- Always get your MLM customer’s permission prior to using his or her testimonial.
- Never rewrite a customer’s testimonial without obtaining approval.
- The testimonial must show the person’s name, job title, and organization. If you’re using a written testimonial, it’s a good idea to include your customer’s picture as well.
- There are three types of testimonial formats to consider; written, audio, and video. While written testimonials are by far the most frequently used format, audio and video testimonials have been proven to be more effective.
- Obviously, some customers have better writing skills than others. You’ll want to coach your customers a bit on how to properly structure their testimonials in order to make them effective. Provide specific guidelines and give them copies of your most powerful and persuasive customer testimonials to serve as positive examples.
- Vague testimonials don’t really say anything of value. The best testimonials use specific examples that backup key selling points. For example: How much money and or time did your customer actually save by using your product or services? How did your product or service solve your customer’s problems or improve their lives?
- You need to be proactive and set a business goal of having a minimum of twelve customer testimonials.
From an advertising perspective, a testimonial from a happy customer has the potential to be worth as much as a full-page ad. Harnessing the good will of your satisfied customers’ is the key to taking your business to the next level.
you may also like
Essential Software Customizations for MLM, Direct Selling, and Affiliate E-commerce
Navigating the changing landscape of e-commerce, particularly within MLM, direct selling, and affiliate marketing channels, requires more…
How to Ensure Your Compensation Plan and Software Work Well Together
Peanut butter and jelly. Milk and cookies. Batman and Robin. Everybody knows these famous pairings work well…
Podcast 53: Advantages Using an Interim VP of Sales for Direct Selling Companies
Today we welcome a returning guest of this podcast: Jeff Jordan. Jeff has also written articles for…
compensation consulting for mlm companies
We offer data-driven compensation plan design & analysis
MLM.com Newsletter
Get our e-mail newsletter, with MLM.com articles & online exclusives, delivered to your inbox each week.